GENERALIST, HUMAN RESOURCES

OVERVIEW

Role: GENERALIST, HUMAN RESOURCES (Benefits-Focused)

Location: Cebu, Philippines

The Person Office (HR) Generalist provides daily transactional support to their assigned business units through the direction and guidance of the site Person Office (HR) Manager. While this role supports various HR functions, the primary focus will be on Benefits Administration, specifically within the Philippine corporate and government systems. This includes handling end-to-end processes related to government-mandated and private benefits such as SSS, PhilHealth, Pag-IBIG, BIR, HMO, and employee loans/contributions.

This role requires 3–5 years of relevant Human Resources experience, with proven expertise in managing Philippine statutory benefits and compliance. The ability to work onsite supporting a high-volume environment is essential. Previous experience in a call center setting is a plus.

RESPONSIBILITIES

Key Responsibilities:

• Primary support to Person Office (HR) Manager.
• Administers daily core Person Office (HR) services to employees and managers per corporate and site policies.
• Leads the processing, filing, and monitoring of employee government benefits including SSS, PhilHealth, Pag-IBIG, BIR (TIN registration/updates), and related contributions or loans.
• Coordinates employee enrollment, updates, and terminations with HMO and other private benefits providers.
• Maintains accurate and timely submission of mandatory reports and compliance documents to respective government agencies.
• Performs employee data management and record-keeping (electronic and hardcopy).
• Coordinates onboarding and offboarding processes.
• Manages Leave of Absence (LOA) requests in accordance with federal, state (PH), and company guidelines.
• Ensures proper communication of company policies and procedures.
• Supports employee performance evaluation processes.
• Provides employee relations support to supervisors and managers with guidance from the HR Manager.
• Ensures site/regional compliance with applicable labor laws and Workers Compensation.
• Assists with Unemployment Insurance reporting and compliance.
• Prepares and submits required HR reports and administrative documentation.
• Champions company guidelines and policies.
• Performs all other HR tasks as assigned.

Required Skills and Abilities:

• Deep understanding of Philippine government-mandated benefits administration (SSS, PhilHealth, Pag-IBIG, BIR).
• Familiarity with private HMO coordination and employee benefits lifecycle.
• Excellent organizational skills and attention to detail.
• Strong written and verbal communication skills.
• Proficient in Microsoft Office Suite or similar software.
• Ability to maintain confidentiality and handle sensitive information.
• Experience with ADP and SAP SuccessFactors preferred.

QUALIFICATIONS

Education and Experience:

• Bachelor’s degree in human resources, Psychology, Business Administration, or equivalent.
• At least 3–5 years of HR experience, with solid background in Philippine benefits processing and compliance.
• Experience in high-volume environments and supporting non-exempt staff preferred.
• SHRM-CP/PHR or willingness to obtain certification is an advantage.