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Licensed Insurance Customer Service Careers

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As one of our Licensed Insurance Customer Service agents at our Highland Park headquarters, you’ll work with our nation’s top insurance providers to provide outstanding support. This is an opportunity to join an incredible team that is knowledgeable, caring and fun. Plus, there are many opportunities for growth.

Licensed Insurance Customer Service agents utilize their knowledge of personal lines insurance to help members with quotes, new businesses, rating, policy, billing, payment, underwriting, contract and coverage provisions and premium changes.

The focus of this position is to provide outstanding support to existing members; this is not a sales-based role and there is no cold calling.

If you do not have an Active Property & Casualty License, you can apply for our Pre-Licensing Training Program.

We provide excellent medical, dental, vision, and life & accident insurance benefits for full-time employees. You can learn more here.

You’ll receive competitive wages and opportunities to earn additional income through incentives.

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Employee Testimonial, Martha, Team Lead

Martha – Team Lead

“From day one, I felt supported and valued as a member of the team. Qualfon’s commitment to my personal and professional growth has allowed me to develop new skills. I’m grateful for the opportunities and experiences I’ve gained here, and I can confidently say that Qualfon has had a profoundly positive impact on my career and personal growth.”

You’ll keep learning – and growing.

Recognizing the pivotal role our customer service teams play in fostering positive interactions, we proudly offer a comprehensive and enriching training program, as well as potential to grow and expand your career.

  • Experts on each account provide client-specific training and hands-on experience tailored to equip you with the skills and knowledge needed to excel in your specific role.
  • After training, you are assigned a team leader who will be a mentor and will ensure you are successful in your role. We want to coach you and help you find your true vocation.
  • We are actively growing our Licensed Customer Service department, which allows for growth within every area of operations.
  • You can further your education by earning a college degree through Qualfon University, taking part in leadership certification, participating in a values workshop and more.
  • We offer a wide variety of growth and development programs, including our Stairway to the Best Version of Myself program and many more. Check them out.

Have it all in Highland Park.

Our Licensed Customer Service department is based out of our global headquarters in Highland Park, MI. As part of our team, you’ll experience a tight-knit community who cares about each other and the members we serve. At our corporate office, you will have access to many amenities.

An onsite gym and cafeteria

Close proximity to downtown Detroit

A free, gated employee parking lot

A food pantry for anyone in need

Easy access to the office, located just off I-75 and M-8 (the Davison freeway)

Convenient bus stop for those taking public transport

We offer a range of attractive ERP incentive plans. Please speak to your recruiter for more details.

More because you matter.

Qualfon’s programs extend to what matters in the lives of our people – life-related items such as the well-being of your family, your personal health and well-being and your desire to help the community.

Through our Care@Work program, team members have free access to personal and professional support through our care coaches.

You can participate in a variety of onsite Fun@Work clubs in Highland Park in areas like dance, online gaming, photography, cooking and more.

Our virtual Fun@Work environment includes opportunities to participate in virtual activities with global team members.

We offer volunteer hours so you can support non-profit organizations in your local community.

Hiring Heroes.

At Qualfon, we don’t just honor veterans, we hire them.

Employee Testimonial, Richard, Program Director

Richard – Program Director

“As a 24-year retired U.S. Army Veteran, I was looking for a job that was similar to the family environment that is present in the military: One team, one fight, take care of each other and receive the best mentorship and guidance from my leaders. Qualfon embodies this characteristic day-to-day and stands true to our company motto: Be the best and make each person’s life better!”