A diverse group of smiling employees.

About Us

Our mission
starts with you.

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At Qualfon, our mission is to be the best and make each person’s life better. As part of our team, you will experience a culture where we maximize the value of the person behind every interaction. We are deeply committed to helping you grow as an individual – at work and beyond. This allows us to remain the outsourcer of choice for our clients. Simply put, when our people come first, we can offer our clients top-ranking, award-winning performance at a lower cost.

Make satisfying STRIDES at Qualfon.

STRIDES is an acronym that represents our seven company values. When we live our values, we build a deeper connection with customers and help the company stand out in the market. They provide answers to tough questions and act as a beacon of light in difficult situations.

Service - We are a solutions-based business. We provide solutions for our clients and, equally important and paramount to our success, we provide support to our employees. Delivering value both internally and externally enables everyone at Qualfon to achieve their desired outcomes.

Teamwork - Through unity, we accomplish greater things. Every single person at Qualfon does something that someone else depends on to do their job successfully. We are all on the same team.

Results - Though this is commonly associated with financial performance and client KPls, it's much more than that. Much like our mission states, Qualfon strives to be the best at everything we do by meeting goals effectively, efficiently and with a solutions-based approach.

Integrity - We honor our word. It is human to make mistakes, and it's divine to admit to them. At Qualfon we guarantee transparency and will always value honesty within our organization.

Dignity - Business goals will not be achieved at the expense of dignity. Dignity is one of the most important things for us to have within our client relationships. Having dignity not only means being valued and treated with respect, but also valuing and treating others with respect.

Encouragement - We motivate ourselves to do our very best, and to lead by example. We encourage others by giving them hope, confidence or support.

Spirituality - Everyone has a purpose in life. We call it "total vocation." It could be career-related, family-related, faith-related or a combination of all those and more. We are dedicated to helping each person discover their total vocation by encouraging them to achieve their dreams. Every call we answer and every interaction we process is an opportunity to make someone's life better.

Teamwork Results Integrity Dignity Encouragement Spirituality Service

Service - Service is living. Our customer service value is enhancing our clients’ experience by helping their customers. Every call we answer and every transaction we process is an opportunity to enhance the customer’s experience and make each person’s life better.

Teamwork - Work as a Team and Family. Although we are people with many different beliefs, cultures and ethnic backgrounds, we are a family that takes care of each other and, through our unity, we can accomplish greater things together.

Results - Operate at High Levels of Performance. Ensure that goals are met in an effective and efficient manner with an attitude of service.

Integrity - Act with Integrity. Be honest, decent and trustworthy. Integrity means following through with our word and being impeccable with our actions.

Dignity - Treat Others with Dignity. Treat everyone with dignity; business goals will not be advanced at the expense of anyone’s dignity.

Encouragement - Actions or words to motivate and appreciate the contributions of all the members of a team. We must motivate ourselves to do our very best, and by our example, lead others to achieve their fullest potential in an exciting and engaging environment.

Spirituality - Act with Spirituality and Help Others. Loving and serving our neighbor is a way that we can honor God.

Many ways to keep you engaged.

At Qualfon, we value the contribution of our employees to the company’s growth and believe in the holistic development of the individual. That’s why we take care of our employees first, knowing that they will be more engaged at work and ultimately provide a better experience for our clients. In fact, 86% of employees recommend us and we have 2X the industry average for employee retention and engagement. Here are some of the efforts across our global network:

3,345

Qualfon volunteers supported 217 outreach programs in 2022, reaching 9,730+ beneficiaries in 26 communities across seven countries

40K+

Give@Work volunteer hours supporting local non-profit organizations for fun runs, food drives and, in our international locations, subsidies for expensive commodities

196

active Fun@Work clubs, such as dance, online gaming, photography, cooking, glee clubs, cycling and more

10,000+

Care@Work care coaching sessions per year, as well as counseling programs and emergency assistance funds

2,800+

active students in Qualfon University courses or pursuing degrees, with additional Learn@Work initiatives including our Leadership Academy and Six Sigma Green Belt certification

1,500

managers across our network serving as mission leaders, mentors and messengers to our clients, clients’ customers, our employees and the communities where we live and work.

3,345

Qualfon volunteers supported 217 outreach programs in 2022, reaching 9,730+ beneficiaries in 26 communities across seven countries

40K+

Give@Work volunteer hours supporting local non-profit organizations for fun runs, food drives and, in our international locations, subsidies for expensive commodities

196

active Fun@Work clubs, such as dance, online gaming, photography, cooking, glee clubs, cycling and more

10,000+

Care@Work care coaching sessions per year, as well as counseling programs and emergency assistance funds

2,800+

active students in Qualfon University courses or pursuing degrees, with additional Learn@Work initiatives including our Leadership Academy and Six Sigma Green Belt certification

1,500

managers across our network serving as mission leaders, mentors and messengers to our clients, clients’ customers, our employees and the communities where we live and work.

A group of Qualfon team members providing volunteer service in their community.

Incredible impact, wherever we serve.

Qualfon is committed to giving back to the communities where we work. As a global company, we create ways for our employees and their families to have a personal impact on the communities in which they live and work. Wherever you are with Qualfon, you are a part of something bigger.

A young boy pretending to fly with a wing graphic behind him.

Plan 2040

In Cuatro Ciénegas, Mexico, we launched our Plan 2040 mission, which employs over 100 individuals to ensure that 100% of the children born in Cuatro Ciénegas grow up with opportunities to reach their full potential. To date, over 1,100 babies are actively enrolled. We’ve expanded Plan 2040 to other cities globally, including Independencia in Monterrey, Mexico, Georgetown, Guyana and Dumaguete, Philippines.

Qualfon team members posing in the Philippines as they work to provide relief efforts after Typhoon Odette.

Emergency Assistance

We provide an Emergency Assistance Program to support employees through bereavement, hospitalization, natural disasters and temporary hardships. After Typhoon Odette in the Philippines, we provided food, water, clothing and medication to over 7,000 employees and helped provide 701 employees with aid to rebuild their homes.