Experienced Customer Service Representative

OVERVIEW

Our Qualfon Mission

Qualfon’s mission is to help as many people as possible pursue their total vocation—as individuals and as members of society—by creating an ever-growing number of job opportunities as we strive to become the outsourcer of choice for our clients.

Please note when you come in to interview at Qualfon, we offer a complimentary lunch.

You must be available to work on site.

What we offer:

• All team members can further their education and earn a college degree  through Qualfon University scholarship program
• We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values
• Team members have FREE access to personal and professional support through the Qualfon non-denominational chaplaincy program
• Medical, dental benefits, vision and life & accident insurance for full time employees
• Competitive wages
• Opportunities to earn additional income through performance bonus and incentives
• Paid time off(PTO)
• Qualfon is dedicated to ensuring all team members have Fun@Work!

RESPONSIBILITIES

What you will be doing

• Answering inbound phone calls regarding a customer’s account
• Making outbound calls to follow up on customers when necessary
• Maintaining composure in escalated situations
• Building customer relationships, earning their loyalty and trust.
• Operating accurately & efficiently in a fast paced environment
• Handling multiple responsibilities at one time
• Qualified candidates will be comfortable in a multi-tasking, high-energy environment.
• They will be creative and analytical problem solvers with a passion for excellent customer service
• Smiling as you speak with our customers, our customers can hear the smile

QUALIFICATIONS

What skills you will need:

• Maintain regular and reliable attendance, including the daily schedule as assigned
• 3 years of call center or customer service experience
• Flexible with the working schedule; may be expected to work weekends, holidays and events
• Computer proficiency with applications
• Confidence in your self -motivation techniques
• Eighteen (18) years of age or older on or before hire date
• Minimum education of High School (CXC)
• Professional appearance and conduct