Call Center Professional (CSR)
- Req #: 2025-14940
- Address : TX
- Date Posted: 4/21/2025
OVERVIEW
Qualfon is seeking experienced Call Center Professionals who aspire to obtain an Insurance License (Personal Lines or Property & Casualty). This seasonal opportunity is part of our esteemed Pre-Licensing Training Program. Participants will receive compensation at a rate of $18 per hour during the Pre-Licensing training period. Upon successful completion of the program and passing the State Exam, candidates will be offered a full-time position as a Licensed Insurance Professional, with a pay rate of $22.50 per hour. The role is customer service focused.
Training Hours – 9am-6pm EST Monday-Friday
Production Hours – 7am– 11pm Monday – Friday & 9am – 9pm on Saturdays
This position is remote must live in El Paso, TX.
Our Mission:
Qualfon is on a mission to help as many individuals as possible pursue their total vocation, create and an ever-growing number of career development opportunities, and be the partner of choice for all our clients.
- Further your education and earn a college degree through our Qualfon University scholarship program
- FREE access to personal and professional support through the Qualfon Care Coaches’ program
- Medical, dental benefits, vision, and life & accident insurance for full-time employees
- Competitive wages
- Opportunities to earn additional income through incentives
- Paid time off for full-time employees
- Onsite gym and cafeteria
- We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values
- Qualfon is dedicated to ensuring all team members have Fun@Work!
To complete a Voluntary Self-Identification of Disability Form, please visit our website at Qualfon. com/https://jobs.qualfon.com/*
Qualfon is an equal employment opportunity employer. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability.
Contact qualfon-dialogdirectrecruiting@qualfon.com to discuss reasonable accommodations.
RESPONSIBILITIES
What you will be doing
- Complete Pre-Licensing Training program and then pass a state insurance exam
Once Licensed, you will be responsible for the following:
- Field inbound communication (phone, email, chat, social media, etc) from our client’s members regarding their insurance needs. No cold calling.
- Utilize knowledge of personal lines insurance help members with quotes, new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes.
- Begin by thoroughly understanding the customer's need. This may involve asking clarifying questions to gather more information. Utilize resources to conduct research and present the customer with a resolution.
- Understand members’ life events that may offer sales cues
- Correspond with customers, clients, insurance carriers and internal sources to provide coverage information and policy recommendations
- Responsible for execution of various client service transactions including policy endorsements, certificates, binders, cancellations or other tasks
- Complete carrier certifications to receive “Ready to Sell Status” for several insurance providers
- Adhere to performance metrics and quality standards
- Our Representatives are experts in recommending excellent solutions and proactively creating a relationship for additional sales
QUALIFICATIONS
Required Skills:
- Minimum 1 year of contact center experience required
- Previous experience as a Licensed Agent (Life/Health/Personal Lines/Property & Casualty/etc) preferred but not required
- High School diploma or GED required; college degree preferred
- Once licensed, must be able to work an assigned 40 hour a week schedule between the hours of 7am-11pm Monday-Friday and 9am-9pm Saturday
- Veterans and their family members are encouraged to apply
- Strong written and verbal communication skills
- Professional, articulate voice and listening skills
- Maintain member privacy
- Internet & research skills: ability to research and quickly become an expert in a variety of subjects.
- Computer savvy and can resolve minor technical issues with minimal assistance
- Typing 25 words per minute with 90% accuracy
- Ability to critically think through situations and solutions
- Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude
- Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance
- At ease with multi-tasking in several computer applications at once while holding a conversation with a customer
