Operations
Help us create
remarkable
experiences.
As part of the operations and information technology teams at Qualfon, you will drive our mission of making a difference in the lives of our clients, customers and employees. We are employee-centric, always working to improve the employee experience and thereby improve the customer experience. The vital support and leadership roles drive us forward and enable every one of our employees to succeed.
Operational Roles
Each of our locations has a group of individuals who are responsible for driving the excellence and success of operations. We work closely together and share our expertise to raise the level of services, attract new clients and empower our team members to grow and achieve. Growth is attainable, with many individuals moving to senior, supervisor and even site director opportunities as they gain experience. Key roles include:
Contact Center Trainer
You’ll provide training to customer service representatives throughout our locations. You’ll participate in training design and needs assessment, while setting expectations and ensuring the quality and responsiveness of our team. Our success depends on you.
Operations Manager
In this critical role, you will ensure that our customer center remains customer centric. You’ll manage accounts, analyze metrics and create action plans that lead to client satisfaction. The guidance and judgment you provide creates client loyalty and enables efficient operations.
Operations Supervisor
You’ll empower maximum employee performance by supervising an assigned team of Call Center Agents and ensuring we achieve our goals and exceed expectations. You will also be key in reviewing, developing and mentoring the members on your team.
Quality Analyst
Call quality is essential to our success. That’s where you come in, as you monitor calls, perform audits of our Agents and deliver reports and information that help our teams continually improve. The analysis and suggestions you provide make us all better every day.
Fariesha – Operational Supervisor
Information Technology Roles
Qualfon IT is a great place to work if you love technology, care about doing things right and have a willingness to learn. We stay on the cutting edge of technology and introduce new technologies as needed to remain current and ensure a stable environment for our operations. Our environment is often less stressful than other IT positions, with a firm focus on work/life balance and friendly collaboration.
- Computer Technicians maintain and install new and existing personal computer systems for our employees. Duties include performing triage and providing support for desktop, software and telecom systems and networking teams.
- We are committed to employee development and career progression. In our fast-paced environment, you’ll learn from tenured technicians and outstanding managers who care about your success.
- We offer three levels of our Computer Technician role, which can lead to supervisory and leadership opportunities, as well as careers in network and systems engineering.
- Many members of our leadership team joined us in an entry-level capacity and have been promoted thanks to exceptional attendance, performance and teamwork.
