Facility Compliance and Operations Specialist (SSRO)

Job Summary

We are looking for an experienced compliance security specialist to be responsible for and monitor client data security within dedicated secure call center space as required by the specified client. This position will require excellent communication skills and a great attention to detail.


Duties include:

  • Work closely with the Program Administrator and Operations 
  • Monitor behavior of individuals within the secure area
  • Respond to Security events, such as alarms or behavior contrary to Client or QSI requirements
  • Perform Client Reporting
  • Escalate Incidents when needed 
  • Write up incident reports for security issues
  • Send monthly reports to client
  • Grant/Remove access requests to secured floor.
  • Enter all visitors to secured floor into Salesforce calendar
  • Complete all required tasks in Checklist, including but not limited to
  • Monitoring of Cameras
  • Fire Alarm and Smoke Detector testing
  • Password Maintenance
  • Visitor Process
  • Assure security awareness training for involved employees is conducted in accordance with client expectations
  • Maintain access logs, records and list of designated management with access rights to each
  • Enforce the Clean Desk and No Pens/No Paper requirements within the secure area 

Area of expertise (Skills)

  • Highschool Diploma or equivalent 
  • Minimum 1 year of experience 
  • Efficient in Microsoft Suite
  • Must have knowledge in CCTV equipment and monitoring
  • Must have knowledge in Door Access System
  • Must have knowledge in Data Card system for ID Production and Adobe Photoshop
  • Must have knowledge in guard force management
  • Must have good communication skills
  • Must have knowledge in sending reports


EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.

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