ANALYST II, GLOBAL OPERATIONS (IT ASSET MANAGEMENT SPECIALIST)

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OVERVIEW

RESPONSIBILITIES

Key Responsibilities

1) Asset Lifecycle Management

Ensure asset lifecycle updates are properly reflected in ITAM and CMDB platforms.
Coordinate periodic inventory verification and reconciliation activities.

2) ITAM & CMDB Administration

Administer and maintain asset records within Freshservice, Device42, or equivalent ITSM/ITAM and CMDB platforms.
Support CMDB accuracy by ensuring discovered assets and configuration items are properly validated, updated, and maintained.
Assist in maintaining asset relationships and dependency mapping data to improve service visibility and operational accuracy.
Support discovery and inventory synchronization processes between endpoint tools, discovery platforms, and CMDB systems.
Identify and correct duplicate, incomplete, orphaned, or inaccurate asset records.

3) Inventory Control & Audit Readiness

Conduct regular inventory audits, reconciliation checks, and discrepancy investigations.
Ensure asset tagging standards and inventory governance practices are followed.
Maintain accurate documentation and audit trails for asset movement, transfers, and disposals.
Support audit and compliance activities related to hardware inventory and CMDB data accuracy.
Partner with internal stakeholders to ensure critical assets remain properly tracked and documented.

4) Stakeholder Coordination & Process Support

Work closely with IT Support, Procurement, Infrastructure, Security, and Finance teams to ensure proper asset tracking and lifecycle coordination.
Support operational processes related to procurement, onboarding, deployment, recovery, and disposal activities.
Assist in documenting ITAM and CMDB procedures, standards, and workflows.
Provide guidance to support teams on asset update requirements and inventory processes.

5) Reporting & Continuous Improvement

Support the creation and maintenance of operational reports and dashboards related to:

Monitor data quality metrics and identify gaps impacting asset visibility and CMDB reliability.
Assist in identifying opportunities for process improvements and automation to reduce manual effort and improve operational efficiency.
Participate in continuous improvement initiatives related to ITAM, CMDB, and discovery processes.

QUALIFICATIONS

Qualifications

Required

2–5 years of experience in IT Asset Management, Service Management, IT Operations, or related IT support functions.
Experience working with ITSM, ITAM, or CMDB platforms such as Freshservice, Device42, ServiceNow, or equivalent tools.
Understanding of hardware asset lifecycle processes and inventory management practices.
Familiarity with CMDB concepts, asset relationships, and discovery/inventory processes.
Strong organizational and data management skills with attention to accuracy and detail.
Ability to work cross-functionally with technical and non-technical teams.
Good written and verbal communication skills.

Preferred

Experience supporting CMDB accuracy and Application Dependency Mapping (ADM) initiatives.
Familiarity with endpoint inventory or discovery tools.
Experience supporting audit and compliance requirements.
Reporting and analytics experience using Excel, Power BI, Freshservice reporting, or similar tools.
ITIL Foundation certification or equivalent service management knowledge.

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