DESIGNER, INSTRUCTIONAL

Job Summary

Summary
Assists with creation of training content in the areas of soft skills and sales. Innovates using creative learning approaches that align to the needs of the business and culture, leading to development of the people skills required to elevate Value’s customer service to legendary status.

Responsibilities
●    Assists with creation and implementation of soft skill development initiatives (e.g., listening, empathy, trust building, resilience, etc.).
●    Collaborates with a variety of partners to schedule training and track completion.
●    Collects and interprets quantitative data (i.e., surveys, completion data, KPIs, etc.) and qualitative data (i.e., focus groups, interviews, and/or observations) to assist with identification of training needs and program effectiveness.
●    Produces creative, clear, and consistent content in a variety of formats (writing, visual, and/or video) that aligns with the creative vision.
●    Demonstrates use of brand voice consistently in communicating messages with diverse groups and adjusts messaging as needed for evolving audience needs to elevate customer service for Value brands.

Accountabilities
●    Acquire a deep understanding of constituent needs and project goals.
●    Gather resources and information as needed to assist with content development.
●    Collect and interpret both qualitative and quantitative data as directed for data-informed decisions.
●    Assess developmental needs for soft skills with a variety of constituents.
●    Create training content and internal communications using consistent messaging/tone for a variety of audiences.
●    Develop internal communications to increase awareness of soft skills development initiatives.
●    Identify potential risks, barriers, and areas of resistance with execution of programs and initiatives.
●    Collaborate with project sponsors, teams, employees, and vendor partners to build and maintain relationships.
●    Identify opportunities to develop new relationships with specific customer groups.
●    Monitor initiative progress and offer recommendations to improve training implementation.

Area of expertise (Skills)

Required Skills
● Experience:
○ Customer service
○ Google Suite (Docs, Sheets, Slides)
○ Training and development
○ Presentations (creation and delivery)
○ Visual media creation, editing, and integration

● Proficiencies:
○ Strong verbal and written communication
○ Active listening
○ Critical and creative thinking
○ Relationship building
○ Time management with multiple projects
○ English comprehension
○ Proofreading
○ Attention to detail

Other Skills and Experiences (Min)

• Desired skills:
  ● Change management experience
  ● Strong storytelling ability
  ● Qualitative data experience (i.e., interviews, focus groups, field observation)
  ● Excellent understanding of human behavior
  ● Training coordination and scheduling experience
  ● Learning management system (LMS) experience
  ● Adobe Creative Suite
  ● Video production
  ● Excellent sense of humor
  ● Highly adaptable and resilient

Education