SENIOR ANALYST, CUSTOMER EXPERIENCE - SALES

OVERVIEW

Qualfon is seeking an experienced Sales Coach to develop and mentor B2B sales agents in our growing Philippines call center operations. This is a key role supporting two new accounts in business-to-business sales. You will coach >100 agents, driving sales excellence through structured coaching, real-time feedback, and performance optimization.

RESPONSIBILITIES

• Coach agents across two B2B sales accounts on consultative selling techniques, call handling, and discovery-based approaches
• Deliver real-time and post-call coaching to reinforce behaviors aligned with sales best practices
• Analyze call recordings and performance metrics to identify coaching opportunities and skill gaps
• Partner with account management and leadership to develop and execute agent training curricula
• Track and report on coaching metrics, agent performance trends, and development progress
• Demonstrate floor presence and credibility by modeling consultative selling behaviors
• Maintain knowledge of account-specific sales processes, products, and service offerings

QUALIFICATIONS

• Minimum 5 years of professional B2B or consultative sales experience
• Proven track record of consistently meeting or exceeding individual sales targets
• Demonstrated expertise in consultative selling, including structured call flows, discovery techniques, objection handling, and closing skills
• Comfort working in live contact center or fast-paced metrics-driven environments
• Strong interpersonal and coaching skills with the ability to provide constructive, actionable feedback
• Proficiency with sales dashboards, analytics platforms, and CRM systems
• Excellent verbal and written communication skills