SPECIALIST, INTERNAL COMMUNICATIONS

OVERVIEW

Job Title: Specialist, Internal Communications

RESPONSIBILITIES

Job Summary

Key Responsibilities:

1. Content Creation & Editing:

   • Develop and update internal communication assets such as case studies, brochures, client presentations, business proposals, and social media collaterals.

2. Campaigns & Rollouts:

   • Facilitate program and company updates/releases through campaigns and roadshows.
   • Focus areas include employee engagement, performance recognition, and cultural initiatives.

3. Stakeholder Collaboration:

   • Ensure geo leaders are informed and equipped with communication materials from client relations or corporate teams.
   • Supervise successful deployment of these materials.

4. Representation & Engagement:

   • Lead and represent the organization in network-sponsored activities.
   • Prioritize preparedness, engagement, and brand representation (One Qualfon).

QUALIFICATIONS

Qualifications & Skills

• Experience:

  • Minimum 3 years in the BPO industry
  • Minimum 3 years in marketing, internal communications, employee engagement, branding, and project management

• Communication:

  • Advanced spoken and written English
  • Strong vocabulary and grammar appreciation
  • B2B writing experience in BPO/Contact Center vertical
  • Proven professional writing portfolio

• Technical Proficiency:

  • Microsoft Office (Word, PowerPoint), Adobe, Canva, Powtoon
  • Cloud collaboration tools: ShareFile, SharePoint, Microsoft Teams
  • Google Docs, Sheets, and other Google services
  • Document version tracking and organization
  • Technical writing and web content experience

Competencies

• Marketing
• Business Software Applications
• Creativity and Innovation
• Critical Thinking
• Project Management

Education

• Bachelor’s Degree