SENIOR MANAGER, TALENT ACQUISITION

OVERVIEW

Job Description - Senior Manager, Global Talent Acquisition (Center of Expertise)

Department: Global Talent Acquisition
Reports To: Vice President, Global Talent Acquisition

Employment Type: Full-Time

Work location: Philippines - Remote

Work schedule: mid/night shifts (semi-flexible)

Job Summary:

The Senior Manager, Talent Acquisition (COE) leads a global team of universally skilled Recruiters as part of the company's Center of Expertise structure. This role serves as a strategic partner to business leaders across all geographical locations, developing and executing talent acquisition strategies that support the organization's global growth objectives. The position requires a deep understanding of diverse market dynamics and the ability to implement best-in-class recruiting practices across multiple regions.

RESPONSIBILITIES

Key Responsibilities:

• Lead and develop a team of globally-focused Recruiters responsible for hiring across all geographical locations
• Serve as a Talent Acquisition subject matter expert to Business Leaders across all sites, providing strategic guidance and market insights
• Develop comprehensive global talent acquisition strategies aligned with business plans to attract top industry talent across all regions
• Partner with the Director of Talent Acquisition and hiring managers worldwide to understand hiring goals and create effective recruitment plans
• Design and implement scalable recruiting models to forecast current and future talent needs across the organization
• Manage efficient, full-cycle recruiting operations supporting rapid growth across multiple geographies and business units
• Stay at the forefront of global recruiting trends, innovations, and technologies to maintain competitive advantage in talent acquisition
• Provide data-driven insights and regular reporting to stakeholders on recruiting funnel effectiveness, recommending optimization strategies
• Collaborate with Marketing and Employer Branding teams to enhance Qualfon's global employment brand
• Implement, optimize, and maximize ROI on ATS platforms and recruiting technologies to improve team efficiency and candidate experience
• Establish recruiting best practices and standard operating procedures for global deployment
• Build strategic partnerships with universities, professional organizations, and other talent sources across multiple markets

QUALIFICATIONS

Required Skills and Experience:

• Bachelor's degree in Human Resources, Business Administration, or related field; Master's degree preferred
• Minimum 7-10 years of progressive experience in Talent Acquisition, with at least 3-5 years in a leadership role
• Proven track record of managing recruitment at a rapidly growing BPO or similar organization with multi-site operations
• Demonstrated experience leading and developing high-performing recruiting teams
• Strong knowledge of global talent markets and recruiting practices across different regions
• Hands-on experience with social media recruiting, digital sourcing channels, and recruitment marketing
• Expert-level proficiency with ATS platforms and recruiting technologies
• Strategic thinker with the ability to design, implement, and refine end-to-end recruiting processes
• Strong analytical skills with experience using data to drive decision-making and process improvements
• Excellent stakeholder management and communication skills across all organizational levels
• Deep understanding of current innovations and emerging trends in global talent acquisition
• Ability to thrive in a fast-paced, dynamic environment while managing multiple priorities

About the company

At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better. Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients.